FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinaryj.shop.

Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinaryj.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on contact options
For purchases made through theordinaryj.shop, The Ordinary applies the following guidance on contact options. How can I contact you?
Email Support@Theordinaryj.shop, call 2674086510, or write to 346 Old Spanish Trl, Bay Saint Louis, Mississippi, 39520, United States.

The Ordinary: payment methods
Customers using theordinaryj.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

The Ordinary: delivery timing
This delivery timing section covers orders and visits through theordinaryj.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Our approach at The Ordinary to tracking
For purchases made through theordinaryj.shop, The Ordinary applies the following guidance on tracking. How can I track my order?
As soon as tracking is available, it is sent using the contact information provided at checkout.

Our approach at The Ordinary to refund timing
For purchases made through theordinaryj.shop, The Ordinary applies the following guidance on refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles products
The Ordinary publishes this products guidance for customers using theordinaryj.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

What The Ordinary customers should know about shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordinaryj.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

The Ordinary: returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinaryj.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryj.shop
Phone: 2674086510
Physical address: 346 Old Spanish Trl, Bay Saint Louis, Mississippi, 39520, United States