Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinaryj.shop.

exceptions at The Ordinary
Customers using theordinaryj.shop can rely on the following The Ordinary guidance about exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

condition of returns at The Ordinary
Customers using theordinaryj.shop can rely on the following The Ordinary guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How The Ordinary handles starting a request
Customers using theordinaryj.shop can rely on the following The Ordinary guidance about starting a request. To start a return or exchange, contact us at Support@Theordinaryj.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Our approach at The Ordinary to eligibility
For purchases made through theordinaryj.shop, The Ordinary applies the following guidance on eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from The Ordinary on support
The Ordinary publishes this support guidance for customers using theordinaryj.shop. For return or exchange assistance, contact Support@Theordinaryj.shop or 2674086510.

How The Ordinary handles refund timing
The Ordinary publishes this refund timing guidance for customers using theordinaryj.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

order problems at The Ordinary
This order problems section covers orders and visits through theordinaryj.shop for The Ordinary. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryj.shop
Phone: 2674086510
Physical address: 346 Old Spanish Trl, Bay Saint Louis, Mississippi, 39520, United States